Privacy Policy

RCL Technologies ("We") are committed to protecting and respecting your privacy in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This policy sets out how we collect, process, store, and protect your personal information.

By visiting our website or using our services, you accept and consent to the practices described in this policy.

For the purpose of POPIA, the responsible party is RCL Technologies. Our nominated Information Officer is Jacobus Johannes van der Merwe.

1. Information We May Collect From You

• Information you give us: When you register, use our services, or contact us, which may include name, address, email, phone, identification numbers, or financial details, depending on your organisation's' preference for data collection.
• Information we collect about you: Technical data such as IP address, browser type, operating system, and usage patterns within our systems.
• Information we receive from other sources: Data from third-party partners or integrated systems, with your consent where required and based on the client's data collection preferences.

2. Lawful Processing of Personal Information

• We process your information lawfully, fairly, and transparently based on:
• Consent: Where you provide explicit permission.
• Contractual Necessity: To fulfill agreements with you or our clients.
• Legal Obligation: To comply with South African laws, including POPIA.
• Legitimate Interest: For our business operations, balanced against your rights.

We collect only what is necessary for the intended purpose, as determined by the client.

3. Data Subject Rights

• Right to Access: Request access to your personal information.
• Right to Correction: Request correction or deletion of inaccurate data.
• Right to Object: Object to processing, including for marketing.
• Right to Restriction: Request limits on processing under certain conditions.
• Right to Data Portability: Receive your data in a structured format.
• Right to Complain: Lodge a complaint with the Information Regulator at inforeg@inforegulator.org.za or 010 023 5200.

To exercise these rights, contact our Information Officer at info@rcl.za.net or 022 001 0351.

4. Security Safeguards

• We use technical and organizational measures, including:
• Encryption: AES-256 for data at rest and TLS 1.2/1.3 for data in transit.
• Access Control: Role-based access to limit data exposure.
• Security Audits: Regular testing to ensure system integrity.
• Backup and Recovery: Procedures to protect against data loss.

Our systems are hosted in an ISO27001-certified environment.

5. Data Retention

We retain your information only as long as necessary for the purpose collected or as required by law, after which it is securely deleted or anonymized.

6. Disclosure of Your Information

We may share your data with service providers, regulators, or in case of a business transfer, ensuring compliance with POPIA and confidentiality agreements.

7. Where We Store Your Personal Information

• Data may be stored or processed outside South Africa with appropriate safeguards.
• Stored on secure, ISO27001-certified servers with strict access controls.
• Transmission over the internet carries risks; we use robust security protocols post-receipt.

9. PAIA Manual

In compliance with the Promotion of Access to Information Act (PAIA), RCL Technologies CC has published its PAIA Manual. This manual explains how individuals can request access to information held by the company and outlines our procedures for ensuring transparency and lawful data management.

8. Contact Us

For inquiries, contact our Information Officer:

• Email: info@rcl.za.net
• Phone: 022 001 0351
• Address: Shop 1, Weskus Sentrum, 11 Long street, Vredenburg, 7380

Changes to this policy will be posted here with an updated date.